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At Mobilera.ae, we make sure your mobile shopping experience is fast, simple, and hassle-free.
🚚 Processing & Delivery Time
- All orders are processed within 24 hours after confirmation.
- We deliver across the UAE within 3–4 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
🚀 Shipping Charges
- Delivery is 100% FREE on all orders, across the UAE.
📍 Shipping Coverage
- We currently ship to all locations within the United Arab Emirates.
- For international delivery requests, please contact our support team before placing your order.
📱 Order Tracking
- Once your order is shipped, you will receive an SMS/Email confirmation with tracking details.
🔄 Delays
- While we strive to deliver within the promised timeline, unexpected delays (such as courier issues, weather, or public holidays) may occur. If this happens, our support team will notify you immediately.
❓ Questions?
For any queries about your order or shipping, contact us at:
📧 support@mobilera.ae
🔄 Refund & Return Policy – Mobilera.ae
At Mobilera.ae, we want our customers to feel confident and satisfied with every purchase. Please read our Refund & Return Policy carefully before placing an order.
✅ 10-Day Check Warranty
- All mobiles (new and renewed) come with a 10-day check warranty.
- During this period, customers can return or exchange the product only if it is faulty, defective, or not as described.
- Products must be returned in original packaging with all accessories (charger, cable, box, etc.).
🚫 No Refund/Return Cases
Refunds or returns will not be accepted in the following situations:
- Physical damage after delivery
- Water damage
- Misuse, mishandling, or unauthorized repair of the device
- Products returned without original packaging or missing accessories
💵 Refund Process
- Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7–14 business days.
- Return delivery/shipping charges must be paid by the customer.
📦 Exchanges
- If the product is found faulty or defective during the 10-day check period, you may request a replacement (subject to stock availability).
❓ Need Help?
For return or refund requests, please contact us at:
📧 support@mobilera.ae
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